The Enugu State Electricity Regulatory Commission (EERC) has issued a public service announcement warning customers of Mainpower Electricity Distribution Company Limited against paying for materials or money for meter installation.
Thank you for reading this post, don't forget to subscribe!According to the commission, this warning is pursuant to Section 35 of the Enugu State Electricity Law 2023 and other extant rules. The EERC cited Regulations 10 and 11 of the Customer Service Standards and Protection Regulations 2024, which clearly state that the service provider is responsible for providing connection materials, including meters and accessories.
The commission emphasized that customers are not required to provide materials, such as wires, circuit breakers, or ladders, or pay money for meter installation. The EERC urged customers to report any demands for payment or materials to the commission via email at info@eerc.en.gov.ng or call 09122642755.
This development is part of the EERC’s efforts to regulate the electricity market in Enugu State and ensure that customers receive fair and quality service from electricity providers. The commission’s warning serves as a reminder to electricity providers to comply with the relevant regulations and avoid exploiting customers.
The EERC’s public service announcement is a timely reminder of the importance of protecting consumers’ rights and promoting transparency in the electricity sector. As the regulatory body overseeing the electricity market in Enugu State, the EERC is committed to ensuring that customers receive the services they deserve.